Privacy Policy

1. Who we are

CometVox Fire Institute (“we”, “us”, “our”) provides fire safety education and related services. Contact: [email protected], +1 (415) 802-9134.

2. Data we collect

• • Account and contact data: name, email, phone, organization.
• • Transaction data: purchased courses, amounts, invoices.
• • Learning data: course progress, assessments, certificates.
• • Technical data: device, browser, IP address, approximate location.
• • Communications: support messages and call notes.
• • Cookies: essential cookies for session and preference (e.g., theme, consent).

3. Why we process data

• • Provide and improve courses and support.
• • Manage payments, invoicing, and accounting.
• • Comply with legal obligations and respond to lawful requests.
• • Security monitoring, fraud prevention, and service integrity.

4. Legal bases

Depending on your jurisdiction, we rely on contract performance, legitimate interests (service improvement and security), consent (where required), and legal obligations.

5. Sharing

We share data with service providers under contract (e.g., payment processing, hosting) and with authorities where legally required. We do not sell personal data.

6. Retention

We retain account and training records for as long as your account is active and as needed for compliance and audits. Financial records are kept for statutory periods (typically 7 years).

7. Your rights

Subject to applicable law, you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to object to certain processing. To exercise rights, contact [email protected].

8. Cookies and preferences

Essential cookies power authentication, cart, Fallows, and theme. You can clear them in your browser or adjust preferences via the Theme modal and cookie banner on our site.

9. Security

We use industry-standard controls including encryption in transit, access controls, and logging. No method is 100% secure; we continuously improve safeguards.

10. Children

Our services are not directed to children under 16. If you believe we have collected data from a child, contact us to remove it.

11. International transfers

Where data is transferred across borders, we use appropriate safeguards such as standard contractual clauses.

12. Changes

We may update this policy. Material changes will be announced on this page with a new effective date.

Contact

Email: [email protected] • Phone: +1 (415) 802-9134 • Address available upon request for security reasons.